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How to File a Complaint Against a Solar Company in Florida
· 6 min read
You don't need a lawyer to start holding a bad solar company accountable. Filing consumer complaints is free, it creates an official paper trail that strengthens your position, and you can do it yourself this week. Here's where to file in Florida, what each agency actually does, and what to include.
1. Florida DBPR — to go after the contractor's license
The Department of Business & Professional Regulation (DBPR) licenses and disciplines contractors. A DBPR complaint can put a licensed solar or roofing contractor's license at risk for abandonment, unpermitted work, or mismanagement. Important: DBPR cannot recover your money for you — it handles the license, not your refund.
2. Florida Attorney General — for deceptive sales
The Attorney General's Consumer Protection Division pursues companies that use deceptive and unfair trade practices under Florida's FDUTPA statute. This is the right place for door-to-door lies, fake tax-credit promises, and bait-and-switch financing.
3. CFPB — for the loan and the lender
The Consumer Financial Protection Bureau handles complaints about lenders and financing. If your problem is with GoodLeap, Mosaic, Sunlight, Sunnova, Dividend, or a PACE program, a CFPB complaint gets the lender a formal request to respond — and builds your Holder Rule record.
4. FTC — for fraud and scams
The Federal Trade Commission collects reports on fraud and deceptive business practices. FTC reports feed enforcement actions like the ones already taken against solar installers and PACE lenders.
Where to file
- Florida DBPR — File a Complaint →
Against a licensed solar or roofing contractor.
- Florida Attorney General — Consumer Complaint →
Deceptive sales and unfair practices (1-866-9-NO-SCAM).
- CFPB — Submit a Complaint →
The lender or PACE program behind your loan.
- FTC — Report Fraud →
Scams and deceptive business practices.
What to include in every complaint
- Your contract and the original sales proposal.
- Any text or email promises about “free solar,” tax credits, or bill savings.
- Permit and inspection paperwork (or proof there isn't any).
- Your loan or PACE agreement and recent statements.
- Photos of the system, the roof, and any damage.
Not sure how to describe what happened? We help you organize the evidence and word your complaints — and document the rest for your attorney.
Get a Free Project ReviewGeneral information, not legal advice. Links to government portals are provided for convenience; always confirm you're on an official .gov or state site before entering information.
Frequently asked questions
Does filing a DBPR complaint get my money back?
Not directly. DBPR disciplines the contractor's license but cannot recover fees for you. To recover money you typically need a civil claim, an arbitration award, or — for licensed contractors — the Florida Homeowners' Construction Recovery Fund after a judgment.
Should I complain to the lender or the installer?
Both. File a DBPR and Attorney General complaint about the installer's conduct, and a CFPB complaint about the lender and the loan. Complaints about both build the strongest paper trail.
Think this is your situation?
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